![]() But I do look at returns on a case to case basis and always work with you, the customer, to get a solution. Other than the scent exchange, All sales are final. Also check out the scent description page and the guide to choosing a scent page that are in the main menu. I offer small candles and bundles so you can try scents if you are unsure, and recommend doing so if you are unsure. You are responsible for shipping the item back. I am confident you will love any scent you choose, but I know it’s hard choosing scents online and sometimes our nose rejects a scent. ![]() ![]() If you are unhappy with the scent, you can mail it back to me (unlit and unused) and I will replace it for you. All of this ensures your package will arrive safely! I package them in the best possible way to ensure no damage is done, but once it leaves me, it is out of my hands. You can also file a claim for this.Īll packages come wrapped with tissue paper, and filled with Kraft Crinkle Cut Paper to use for gifting! Each candle is also wrapped in bubble wrap. I can not replace stolen or lost packages at this time. Since starting my business in 2020, this has happened once. I can not do anything different than file a claim for lost, stolen, or damaged packages, so I just ask that you are responsible if this happens. If you file the claim before 60 days of receiving it with the information requested, which includes photos of the package and damaged contents, they typically approve all claims. Once you file a claim and they accept it, they will refund you and you can place another order. Everything you need is on the shipping label. The only way to get refunded if a packages is damaged or lost during transit is if you file a claim with USPS within 14 days of delivery or shipping. The link is below. If the package and or its contents are damaged during delivery and transit, please file a claim with the carrier. Since I am a small business with only myself running it, I am not responsible for lost or stolen packages. You can choose to pay for USPS priority shipping (1-3 business days delivery) which also includes insurance on your package.ĭuring the holidays, transit time can take longer because of the busy season, and holiday delays, so be aware of that. Note: If Free shipping is selected, your item will shipped via USPS parcel select ground (2-5 business days delivery). Shirts and sweatshirts will have a delivery estimate on the checkout page. I do hand pour every candle to order just for you, so each candle has to be made once you place an order. I typically get orders shipped within 2-4 days though. Dough bowls, decor, sprays, spa gift sets, car accessories, and matches are shipped within 1-2 business days from ordering. I’m very proud of my processing and shipping times!Ĭurrent Processing Time for candles is 3-5 business days unless otherwise noted in the item description. Please keep in my mind I do everything myself, while being a teacher and mom of 3. Proudly made in the U.S.A.I hand pour each candle to order just for you. Paint colors and finishes may vary from your screen due to monitor displays. If you want the entire surface painted, please call our friendly customer service team directly.Īdditional oversized shipping fees apply to shapes 24" or larger. The outdoor paint is a very durable hard enamel commonly used for automotive finishes. For outdoor use, we recommend plastic, painted or unpainted outdoor wood that’s precision cut from MDO. Most of the heart craft shapes offered are indoor rated. The unpainted foam shape can be painted with non-epoxy paints or the painted foam shape will arrive with a flat latex acrylic paint. We also offer hot wire cut polystyrene foam shapes that can come painted or unpainted. Acrylic shapes come in three basic colors, but can easily be spray painted at home. Plastic shapes are laser cut from a smooth, matte, solid acrylic, with a clean crisp edge. Galvanized Metal is ideal for your outdoor needs as is, but can easily be spray painted. The metal shape has a unique, flat gray industrial finish with a metallic flecking, and may have fine scratches within the material surface. The metal craft shape is cut from a 20 gauge galvanized steel that is magnetic and about the thickness of a dime. Choose from over 30 color options for a Painted Baltic Birch or Painted MDF craft shape. We also offer shapes over 4" painted in a matte latex paint. Paint, stain, add embellishments or your own painting design. The heart shape is precision cut and sanded smooth, so it arrives unfinished and ready to paint. ![]() The wood craft shape is available in Baltic Birch or MDF. Our heart craft shapes come in a wide variety of materials and custom sizes to choose from that are perfect for your crafting projects. Express your love for home decor with our classic heart craft shape.
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